Backups can sometimes fail and timeout for various reasons (large data sets/low bandwidth/connection issues) but the length of time before they stop entirely can be increased. In order to make these changes you need to increase the default timeout values in DataBunker’s configuration file. On the client’s server where DataBunker is installed, browse to the following directory:
C:\Program Files\Offsite Backups\DataBunker\conf
In this folder, locate the SGConfiguration.conf file and open it with notepad. Find the “SGTimeOutConfig” tag and make the follow changes to the following values:
BackupAck=”600”
FileAck=”600”
Once changed, save the file and close it. Finally, check to make sure no backups are running and restart the DataBunker services (Start > Run > services.msc > DataBunker > Right click > Restart)